1.The day before your rental please confirm your appointment
time for pickup with your local fleet manager.
2. Bring all required documents with you to rental.
3. Return vehicle reasonably clean and with a full tank of gas.
Fleet
Manager Contacts and Pickup Locations
PLEASE
NOTE: THE EMAIL ADDRESSES BELOW ARE PROVIDED FOR THE BENEFIT OF OUR CLIENTS
WHO ALREADY HAVE A RESERVATION AND NEED TO SCHEDULE A PICKUP OR DROPOFF
APPOINTMENT. PLEASE USE INFO@BANDAGO.COM
OR CALL US AT 1-866-TOURVAN (outside the US please dial (415)401-7659)
FOR RESERVATIONS, AVAILABILITY, AND ALL OTHER COMMUNICATION.
THANK
YOU!
LOS
ANGELES:
Pickup Location
5811 Willoughby Ave.
Los Angeles, California, 90038
(Right next to the Paramount Lot) Google
Map phone: 415-401-7659 ext. 2526
Pickup Location
4835 NE 107th #41
Portland, OR, 97220 Google Map phone: 415-401-7659 ext. 2089
CHICAGO, ILLINOIS
Pickup Location
6601 Mannheim Rd (near Higgins)**
Des Plaines, IL, 60018 click here for a map phone #1: 415-401-7659 ext. 5331
** Please note our actual address in Chicago is 2985 Manheim Rd, Des Plaines, IL, but Google Maps, and most GPS units get the location marker wrong. To avoid confusion we list the address that will get you to our location using GPS or Google Maps. If traveling by Taxi please direct them to the Manheim & Higgins intersection, we are across the street from the Holiday Inn Express on the North side of Higgins.
Rental
Requirements :
Anybody
who plans on driving the van must
bring the following to the rental.
A copy of your driver's license (or Passport
and International Driver's License). You must
be over 25 years of age to drive the vehicle.
Proof
of auto liability insurance. (This must be
current and have your name on it.)
If
you are from a foreign country we will need
insurance coverage that provides DOC (Drive
Other Car) in the US. Otherwise you will need
to secure a non-owner's policy from an insurance
company here in the US.
Please
note: We can scan copies of these documents, but
if you want to save time at the rental please
bring a copy with you. You may also fax* the information
to our office (at least 24 hours in advance).
Our fax number is 415-401-7347.
* Please make sure you include the name
of the group and the dates of the rental in the
fax. We receive a lot of these, and won't know
which rental it is for unless you tell us.
Insurance
We
get asked a lot of questions about insurance,
so we have compiled this information for you.
Please let us know if you have any additional
questions.
Most
rental companies sell three types of insurance
and a waiver: Supplemental Liability Insurance
(SLI), Personal Injury Protection (PIP), Contents
insurance, and what is called a Collision Damage
Waiver, or Loss Damage Waiver (CDW or LDW).
Supplemental
Liability Insurance (SLI) Bandago does not
sell liabilty insurance. You must have your own
auto liability insurance to rent a van from Bandago.
SLI is auto liability insurance that you can purchase
at the rental counter. It provides coverage if
you cause damage to another person's vehicle or
property. The limits of the coverage are usually
the state minimum wherever the accident occurs.
*Note
for professional bands, groups, teams, etc.:
For professional groups it is very important
to note that the SLI coverage you purchase from
a rental company has exclusions for groups that
are transporting people in the course of doing
business, and in the fine print they actually
state that they expect you to carry your own
commercial group liability insurance (you
can see a "fine print" example with
AVIS rent a car here). In many cases the
employee won't ask you what you are doing, and
they will gladly take your money, but should
you ever need to rely on their insurance you
will be getting some very bad news: you, and/or
your group, will find yourselves personally
liable for any damages, with your personal assets,
even your homes, at risk. This renders SLI worthless
for professional bands, and is one of the reasons
that Bandago does not offer SLI.
Personal
Injury Protection (PIP)
This is essentially health insurance. It typically
has a fairly high deductible and a fairly low
limit ($100k in total for all passengers in the
vehicle). It is much cheaper, and more effective
to have your own health insurance. Buying it from
a car rental company is a bad deal. For this reason
Bandago does not offer PIP.
Contents
Insurance
This is insurance that covers the contents of
the vehicle. Again it typically has a fairly high
deductible, and fairly low limits.
*Note
for professional bands: The contents
insurance you buy at the rental counter of your
typical rental car agency has exclusions for
electronic equipment and musical equipment.
This renders the insurance useless for most
musicians. For this reason Bandago does not
offer contents insurance. However, there are
some inexpensive solutions out there that can
insure your music equipment very effectively.
See our solutions below...
Collision
Damage Waiver (CDW)
A CDW is technically a waiver, not insurance.
It covers any damage to just the rental vehicle,
regardless of who is at fault. It may duplicate
coverage you already have with your own insurance
or credit card, but many people purchase it anyways
to protect their personal premiums from going
up in the event of a claim.
If you
decline our CDW on any of our vehicles we will
either need to see proof of collision coverage,
or obtain a cash security deposit before we can
rent you the vehicle. Acceptable proof of collision
coverage is an Accord Certificate of Insurance
(your insurance company will know what this is)
which you can fax to our fax number: 415-401-7347.
An
important note about your personal auto liability
insurance: most personal auto liability
insurance policies will have exclusions for driving
rental vehicles in the course of doing business
or other commercial use (i.e. a touring band).
For that reason we STRONGLY urge all of our professional
clients who are using the vehicle for commercial
purposes to secure commercial liability insurance.
If
you currently don't have auto liability insurance:
You
have a couple of options available to you:
For
private individuals, families, and foreigners visiting the United States: You
can purchase a "non owners" policy for
a single individual (if one person is going to
be doing all the driving, and if the purpose of
the rental is not commercial in nature.). Non
owner's insurance is auto liability insurance
for people who don't own their own vehicle. This
is typically sold on a six month basis, and will
cover the driver regardless of what vehicle they
are driving. One advantage to carrying a policy
like this is that if you purchase this policy
you can decline SLI from any rental company you
choose to do business with, as you are already
covered. We recommend Progressive Insurance (http://www.progressive.com)
as a great place to start. If you are unable to locate this on your own please contact Keli Tomack at the number below and she can help you.
For
Companies and their employees: We highly
recommend getting in touch with your commercial insurance
broker and extending your business policy to include
"hired autos". Depending on the nature
of your use Bandago may also need to be listed
as additional insured. Please speak with us to
make sure you are in compliance.
For
Professional Musicians: When it comes
to commercial entertainment insurance, you generally
have two options: 1) You can purchase a General
Liability policy (or "GL" as it's called
in the industry) with an auto provision, or 2)
You can purchase an Equipment Insurance Policy
with an auto provision. (in case you are wondering,
the insurance carriers don't sell commercial entertainment
policies just for autos only, so you need to combine it with general
liaiblity or an equipment policy and then get an
auto provision attached. It's a pain, we know,
but it's how things are at the moment.)
General
Liability Insurancewith Auto
provision
If you are a professional touring group it is
a good idea to consider purchasing a General
Liability policy with an auto provision. This
not only covers the group and it's employees
who might be driving, but it also protects you
from other liability issues (like an amp falling
off the stage and hurting an audience member
- don't laugh, it's happened).
Equipment
Policy Insurance with Auto provision
An equipment policy will cover all of the groups
musical equipment from damage, theft, loss,
etc. and when combined with an auto provision
will cover the group and any of it's employees
who might be driving. This policy is often cheaper
then a GL policy, so it can be great for groups
that are price sensitive (and really, who isn't?)
but it can be difficult to get approved by the
insurance company.
There is now also a third option:
Bandcrew:
Bandcrew is a company that provides professional Tour Managers to bands. All Bandcrew employees are fully insured with a commercial policy that allows them to drive vans for touring productions. Bandcrew coverage includes both liability and collision coverage, with rates typically at $60/day + salary. If you alreadyhave a tour manager (or have a band member acting as a tour manager) we can easily get you enrolled in the Bandcrew program. Please call us for more details.
Insurance broker referral
We
refer most professional musicians and people needing non-owner insurance to an excellent
broker: Keli
Tomack. She works for Robertson Taylor which
is the largest insurance brokerage in the US
specializing in the entertainment industry.
We have worked with Keli a lot, and she does
a great job. If you have any more questions,
or would like to get a quote for a policy, we
reccommend getting in touch with her:
Keli
Tomack
Robertson Taylor (California) Inc.
15260 Ventura Blvd. #2230
Sherman Oaks, CA, 91403
818-815-2604 Direct Line
818-815-2640 Fax
818-625-9312 Cell
Email: Keli.Tomack@rtib.net
AIM - kelitomack
CA License No. 0B72759
Collision
Damage Waiver Policy
The
collision damage waiver does not cover the interior
of the van, or it's contents (including: game
console, video screens, games, etc.). Please double
check and make sure that all doors are locked
every time you leave the van, that no equipment
is visible, all video screens are folded up, and
that the van is securely parked. We reccomend
parking with the rear doors against a wall wherever
possible.
The
collision damage waiver does not cover damage
due to insufficient heighth or width clearances.
The rule for parking garages, fast food joints
and other areas likely to have low lying roofs
is simple: When in doubt, stay out.
Help
us take good care of our vehicles:
We
require that all of our clients change the oil
every 3000 miles (Note: On the Sprinter vans this
is every 10,000 miles). Anybody who travels more
then 500 miles past the oil change period without
an oil change will be charged an additional .35
a mile.
We
pay for all oil changes!
Just turn your receipts in with the van at the end of your trip for reimbursement.
You
are welcome to use any commercial oil change service.
We have had particularly good experiences with
Wal-Mart, but whatever is convenient for you is
fine with us. You are welcome to change the air
filter if they reccomend it and it is obviously
dirty. Not all services are reputable, so do not
let them sell anything else to you without talking
to us first.
An
oil change for a van should cost between $15 to
$35. It should take about 15 minutes. We will
not pay more then $50 per oil change, so if they
want more then that you can either use them for
your convenience, and pay the difference, or you
can find a cheaper place to change the oil. Please
note that if you need an air filter, that is fine,
and is not considered part of this total.
We
require every vehicle get a safety inspection
every 10,000 miles. This is for your
safety! Call us and we will help you schedule
an inspection at a time and place that is convenient
for you.
We
pay for all safety inspections,
just bring the receipt back at the end of your
trip.
Absolutely
no stickers, graffiti, or any other kind of tag
anywhere in or on the van are allowed. You will
be charged a cleaning fee of $30 for every sticker/tag/marking.
Do
not drive our vehicles on unpaved surfaces. Do
not take our vehicles into the desert (yes, this
means Burning Man!). Sand and dirt can get into
the engine parts and is very bad for vehicle lifespan.
Our
vehicles are allowed in the US and Canada. they
are not allowed in Mexico.
Unfortunately
for safety and liability reasons we cannot allow
our vehicles to go anywhere that requires snow
chains. In the event of serious weather we advise
you to either stop and wait it out someplace safe,
or avoid it completely.
Audio Visual Equipment / Power
Inverters / GPS / Internet:
Video Sytem / Game Consoles: We
provide a video/game system in all of our vehicles
as an amenity to our clients. We do everything
in our power to make sure the AV system is in
working order before you leave, and if you find
that something is broken during your rental, we
will do everything in our power to get it repaired
as soon as your schedule permits. However
it is important to keep a couple things in mind: AV systems are easy to break. Road vibrations,
normal wear and tear, misuse, even car washes
can all lead to the AV system malfunctioning.
If your AV system does not work for some reason,
please contact us, and we will schedule an appointment
to get it repaired at the nearest Stereo/Alarm
store your schedule will permit. Due to the fact
that the typical breakdown is beyond our control
we do not offer discounts due to a AV system
breakdown.
Power Inverters: We provide power outlets
for the game systems and your personal use. However
please keep in mind that these do not supply unlimited power. If you plug too many things into our outlets
you will either blow a fuse or melt the inverter.
Keep an eye on how many cell phone chargers are
plugged into the system, and make sure you disconnect
them from the power supply if your phone is fully
charged. Often we run into problems when 5 or
6 people have each of their cell phone chargers
plugged in, both x-boxes running, and then they
plug in a couple laptops and melt the inverter.
Most of our vans have at least 1000 watts of power.
This should be more then enough for normal day
to day use. As with our AV systems
we do not offer discounts due to power inverter failure, nor are we responsible for damage to anything you connect to the inverter. We will however schedule repair or replacement of any malfunctioning inverters on the next business day.
GPS Units:
We tested literally dozens of brands before settling on the units we currently use, and our GPS units provide substantially better service then the refurbished/propietary models you typically encounter at most rental car companies. On top of
that we rent these for half of what most rental
companies charge for a GPS unit: we only charge
$5/day. If you have never used GPS before we
highly recommend it. Our customers who have rented these have raved
about them, so if you want to have one during
your rental make sure you let us know when you
make your reservation.
Internet: We now offer mobile WI-FI as a free amenity for many of our vehicles. The router is installed directly into the vehicle, and WI-FI is available for use by the passengers while the vehicle is being operated. While the feedback on this service has been very positive please note that mobile WI-FI internet service is not 100% reliable, and as a result we cannot guarantee service, coverage, reception or speed. Since the service is included free of charge with the rental and not guaranteed we cannot offer discounts if there is any disruption in service.
Van
policy: In the rare event you need a repair...
Tow
Service:
Should you ever need it, we have a 24 hour nationwide
road service available to help you. The membership
card and 1-800 phone number is located in the
visor pocket above the driver. However please
also call Bandago to let us know that you are
having problems. We are *very* aggressive when
it comes to making repairs, and we often have
knowledge and experience that will get you on
the road again very quickly. So should you have
any issues please contact us immediately (1-866-TOURVAN)
so we can help!
Spare
Tires: Every van has a spare tire. We
do not allow you to self change the tire.
You must call our tow service and have a tow truck
driver come and change the tire. Please let our
office know anytime you get a flat so we can arrange to have the spare replaced for you. In the Ford vans: It is located
underneath the van towards the rear of the vehicle.
There is a compartment in the rear wall of the
van on the right hand side that contains a jack
and a screw lever to lower the wheel. The hole
to insert the screw lever is located just above
the rear bumper near the intersection of the two
rear doors. There is usually a plastic flap covering
the hole that will need to be opened to access
the wheel lowering mechanism. In the Sprinter vans: It is also
located underneath the van towards the rear of
the vehicle The tools for the spare tire are underneath
the floorboard in front of the passenger seat.
Please note the spare tire uses a different size
of wheel bolt then the normal tires. These bolts
are also found in the spare tire tool compartment.
Make sure the tow truck driver is aware that the
spare will require these specially sized wheel
bolts, or they could wind up stripping the wheel
hub, and that will cause you a long delay because
the wheel hub will ned to be re-threaded!
Mechanical
Repair Policy:
Should a mechanical repair be neccesary during
the course of your tour, please be advised that
we will pay or reimburse you for any and all mechanical
repairs at no extra cost to you, provided that the repair is not due to misuse of the vehicle (intentional or otherwise), or collision with a foreign object. But you must
call us and let us know what is going on so we
can help you take care of it promptly.
If
your malfunction is after hours and we are closed,
we have a 24 hour nationwide tow service that
will tow the vehicle to the nearest mechanic.
In most places mechanics are all closed after
5pm anyways, so there's nothing anybody can
do until the morning. Leave a message on our voicemail
and we will help you first thing in the morning.
Go to a hotel and get some sleep. Watch TV. Relax.
Being stressed out isn't going to help. Wake up
fresh in the morning and we will help you get moving as soon as possible.
You
must follow our instructions regarding maintenanceand repairs, regardless of the effect
it may have on your tour/production/budget/itinerary/schedule.
Failure to follow our instructions voids our agreement,
and any CDW we have provided you with, and may
result in us reclaiming our vehicle at your cost.
If we feel something is unsafe, we have the final
word. Yes we care a tremendous amount about your
schedule, probably more then any other rental
company in the world, but we cannot knowingly
allow anyone to compromise their safety (or anyone else's). Your
life and your health are the most important things
in our vehicles.
If
it is after hours, or we are otherwise unavailable,
you are authorized to make decisions regarding
the repair of a vehicle in an emergency situation.
In most
cases we will back you up and pay for any costs
involved. However, be careful and discriminate:
There are unscruplous mechanics out there who
will take advantage of people in need. We have
all the maintenance records for every vehicle,
and at this point we have a pretty good idea of
what kinds of repairs are legitimate, and what
a reasonable rate is for them. Please make every
effort to reach us before authorizing a repair
totaling more then $150. If you do not leave a message on our voicemail before authorizing a repair, you may find yourself liable for the cost. In the event of a serious mechanical malfunction*:
We will make every effort to get you back on the
road as soon as possible. Should repairs require
an overnight stay we will pay for up to two (2)
hotel rooms in a nearby hotel. We will make the
arrangements, and book the hotel room for you
if requested.
In the event that the mechanic says repairs cannot
be completed within 48 hours we will do one of
two things:
We will rush a replacement vehicle out to
you (depending on availability) and
rent you a replacement vehicle in the meantime
from another company. We will either pay for
the rental of the replacement rental vehicle,
or comp the down days on our rental vehicle
(whichever of the two bills is greater and
results in a greater benefit to you, the renter).
Or,
if no Bandago replacement vehicle is available,
and/or if you choose to not complete your
tour with Bandago, we will help you find another
vehicle from another rental company. We will
pay for your transport to the new vehicle,
and we will pay for the fuel to get that vehicle
to the location of your equipment. You will
no longer be charged by Bandago starting on
the day of the breakdown, we will close our
rental agreement, and you will be able to
leave the Bandago van at the repair shop and
continue on your merry way. You will however
be responsible for paying for the new rental
vehicle once you take possesion of it.
We
will cover the cost of transporting our vehicle
home.
Please
be advised that if you are towing a trailer
You tow a trailer at your own risk!!!
It is almost impossible to find a van with a tow hitch from another rental company.
Most rental companies do not allow their vehicles
to tow anything at all. We cannot guarantee that
a vehicle with a tow hitch will be available,
and we are not responsible for any costs you may
incur dealing with your trailer should our vehicle
no longer be able to transport yours. We provide
a tow hitch strictly as a convenience to our clients.This is why we always encourage
bands to travel without a trailer if possible.
If
you have a very important tour and would like
additional protection above and beyond what is
included in our standard coverage, please contact
us. We can arrange a "mission critical"
package for you.
Like
any other van rental company in the world Bandago
is never liable for the loss of revenue due to
vehicle downtime under any circumstances, even
if due to our own fault or neglect.
* Prohibited use of the vehicle violates this
agreement, voids all liability and other insurance
coverage, and makes vehicle subject to immediate
recovery by Bandago.
Please
be advised that if you are towing a trailerYou
tow a trailer at your own risk!!!
We
provide tow hitch rentals as a convenience to our clients.
We do not rent trailers, connect or install them for you,
and we do not provide support for trailer issues.
There are different trailer wiring configurations and several different kinds of trailer connectors/adapters (see the wiring and connector guide above). We have no way to know if the van and tow hitch you are renting from us will work or fit with your specific trailer without an adapter or wiring adjustments. To make matters worse, we have seen countless trailers that are wired improperly, and occasionally have had to deal with clients adjusting our wiring to cater to their improperly wired trailer without our knowledge. For this reason we do not guarantee the trailer harness wiring will work with your trailer. If the wiring on your trailer does not work with our vehicle you are welcome to call our office, and we will make an effort to help you, but we do not offer discounts due to any trailer wiring issues.
Our
nationwide tow provider (and most commercial tow
operators) will not tow a vehicle with a trailer
attached. If you have a serious mechanical problem
and you are towing a trailer you may have to leave
the trailer behind unattended. So make sure you
bring a tongue lock with you in case you need
to leave your trailer behind.
There
is a $10/day charge for renting the tow hitch. This
is designed to cover the additional wear and tear
on the brakes, transmission, and engine.
Bandago's
CDW policy does not extend to your trailer, or
any accident caused in part or in whole by your
trailer. If you are towing a trailer, you
tow at your own risk.
In
most parts of the United States It is very difficult
to find a replacement rental vehicle with a tow
hitch from another rental company. Most rental
companies do not allow their vehicles to tow anything
at all. Should you require a replacement vehicle
we cannot guarantee that a vehicle with a tow
hitch will be available at or near your location,
and we are not responsible for any costs you may
incur dealing with your trailer, or the equipment in your trailer should our vehicle
no longer be able to transport you (and please
note, this has never happened in the history of
our company - but there is a first time for everything!).
We will of course do everything in our power to
help you, but it must be said up front that we
provide a tow hitch strictly as a convenience
to our clients. This
is why we always encourage our clients to travel without
a trailer if possible.
Payment
Policy
All
payments are due immediately upon the completion
of the rental. Commercial accounts must be set
up in advance.
The
client guaranteeing the reservation expressly
authorizes Bandago to process the credit card
for any and all charges due under the agreement
unless other arrangements have been made in advance.
If
any errors are found each party shall promptly
pay or credit the other, as appropiate, to correct
the error.
Payments
more then 15 days late will be charged a 15% late
fee. Payments that are more then 90 days late
will be forwarded to a collection agency. Delinquent
balances may be subject to additional legal and/or
collection fees.
Cancellation
Policy
Tours
of three days or less require a non-refundable
deposit equal to one days rental.
All
other rentals require a 30% non-refundable deposit.
Tours
cancelled on the first day of the rental or afterwards
will be charged for the entire reservation.
Drive
Smart, Drive Safe, Drive Green
Fuel
consumption is one of the biggest controllable
expenses when you are on tour. Factors such as
speed, tire pressure, and a clean air filter,
can all have a very large impact on fuel consumption.
For example there is a 20% difference in fuel
consumption between 65mph and 80 mph. Over an
entire tour this can translate into hundreds of
dollars saved simply by driving the speed limit,
and this also can greatly diminish the amount
of carbon that is emitted into the atmosphere.
The
average fully loaded Ford van will get around
15mpg. The Sprinters get 25 Mpg. If you are getting
substantially less then this, then something is
wrong.
Tire
pressure not only affects gas mileage, it affects
safety. Check your tire pressure regularly. If
you have questions regarding the proper pressure
to inflate the tires, please call Bandago.
When
carrying a large number of people, or a lot of
weight, 15 passenger vans actually become less
stable and are prone to rollovers according to
the National Highway Traffic & Safety Administration.
Wearing your seatbelt can reduce the odds of a
fatality in a rollover from 72% to 20%. Please
wear your seatbelts at all times when the vehicle
is moving!
According
to the NHTSA, most rollovers were due to driver
error. Please take a moment to familiarize yourself
with these safety tips:
Never
drive when you are tired. Pull over and get
some rest before driving.
Always
drive the speed limit.
If
you do find yourself drifting off the road
avoid turning the wheel suddenly to get back
on the road. Instead hold the wheel steady
and gently slow down. When you have slowed
down to a safe speed then you can then go
back on the road. (most rollovers occur when
people jerk the wheel to get back on the road,
so this is important!!!)
Please make sure there are no cans, cups,
or other debris near the feet of the driver.
These items can lodge themselves under the
brake pedal and prevent a stop in the event
of an emergency.
Poor
weather, ice, and bad weather conditions are
inherently dangerous in any vehicle. When
in doubt, pull over and wait for conditions
to improve.
For
more inforamtion on preventing rollovers and
safe driving please visit the NHTSA
website.
Accident
Policy
In
the event of an accident, no matter how large
or small, we require that you notify us immediately
at 1-866-TOURVAN.
We
will provide you with an accident report form,
which needs to be completely filled out and faxed
back to us at 1-415-401-7347.
Delivery
Service
Bandago
will deliver or pickup anywhere in the continental
USA.
Delivery
rates are $1.60/mile. This rate covers all costs,
including driver pay, per diem, fuel, return airfare,
tolls, taxi's, hotel, vehicle depreciation, and
all other incidental expenses.
Currently
we have four locations: Los Angeles, San Francisco,
Seattle, and Lancaster, Pennsylvania (our east
coast hub). Any pickup or dropoff that is not
at one of our four rental facilities will be considered
an offsite delivery, and will be charged accordingly.
Deliveries
must be scheduled at least a week in advance so
we can make sure we have staff available to handle
your needs. Rush deliveries may be charged an
additional expediting fee.
DISCLAIMER:
This information form is for informational purposes
only. It is not designed to replace our rental agreement,
and our rental agreement suspersedes any information
found on this page. Policies may be changed without
notice. Last updated 10/08/2007.
RENTAL PROCEDURES, TERMS AND CONDITIONS