Frequently Asked Questions

Last updated: October 20, 2025
Get an instant quote and book online at www.bandago.com/quote.
Prefer to speak with an agent? Call us at 866-868-7826 and choose option 1.
Call 866-868-7826 (7 days a week, 8am–8pm ET) or email us at info@bandago.com. Please have your reservation number, the booking email, and the last four digits of the card used for the deposit.
No, there is no extra charge to use your own insurance. We have coverage available if you prefer to purchase insurance through us.
We accept all major credit cards for booking. You can prepay for the entire rental and receive a discounted price, or reserve the van with a small deposit. When the rental is complete you can pay any outstanding balance due via credit card, debit card, check, wire, or PayPal
Yes. For debit cards we require payment in full for the entire rental upon pickup, plus an additional deposit hold to cover damage and/or incidentals if needed.
No, we just rent the van, without a driver. You can drive the van yourself, or we can refer to you to a licensed limo company if you need a driver.
Yes, we can accommodate after hours drop off.
Yes, we can accommodate offsite drop offs, but these must be coordinated in advance. Please call us at 866-868-7826 to make offsite drop off arrangements.
Due to local restrictions, we can’t collect passengers curbside at airports. We’re happy to help you get directly to our office. Call 866-868-7826 for options specific to your location.
Please call us at 866-868-7826 so we can go over your options in advance.

If your reservation qualifies, we can deliver. General requirements:

  1. Schedule at least two weeks in advance.
  2. Weekday deliveries/pickups between 11am–3pm.
  3. Locations 1–100 miles from a Bandago location: minimum 3-day rental.
  4. Locations 101–600 miles: minimum 7-day rental.

Fees are inclusive (driver pay, per diem, fuel, return airfare, tolls, taxis, hotels, depreciation, and incidentals). Delivery depends on staff and vehicle availability and is limited to the contiguous U.S. (no Canada/Mexico delivery). Call 866-868-7826 option 1 for a quote.

We offer one of the most diverse van fleets in the industry—multiple configurations of the Ford Transit (15-passenger) and Mercedes-Benz Sprinter. All vans are rear-wheel drive. See all vehicles.
  1. Ford Transit (15-Passenger)
    Available in Low, Mid, and High Roof. Tow-capable. Bluetooth and modern infotainment (including Apple CarPlay/Android Auto on most models). We can remove select seats to increase cargo space—ask your location about specifics. Watch the Transit video.
  2. Mercedes-Benz Sprinter (high roof; most with dedicated cargo hold)
    Configurations include Bench (12P + cargo), 15-Passenger, Crew (12P + large cargo), Deluxe (10P + cargo), Grand (12P + cargo), and Executive (10P). Many models include on-board audiovisual entertainment (TVs and video game systems) and abundant power/charging. Watch the Band Van video.

Trying to decide between a van, RV, or bus? Read our guide: Touring Van vs. RV vs. Tour Bus.

Yes. You can travel to any U.S. state and to Canada. See also Mexico policy.
No. Our insurance does not cover liability or collision in Mexico.
The exact amount of storage varies by van. All vans have room under the seats, and most models have at least a little space behind the rear seat. If you need a lot of storage we recommend renting a van with a cargo hold, like the Sprinter Grand, Sprinter Tour Crew, or Sprinter Band Van.
Sprinter: Sprinters do not have removable seats, but several of our Sprinter models have cargo holds.
Transit: The Transits have up to six seats on three different rows that can be removed upon request.
Chevy Express: The Express has two rows of seats which we can remove to make room for cargo.
For liability reasons we always remove seats starting with the rearmost seat first.
We ask that you allow us to remove the seats for you, so that we can insure this is done correctly, and that the seats are reinstalled safely.
Sprinter: Most bands fit backline and luggage in the dedicated rear cargo hold, no trailer needed.
Transit and Express: You will probably need to have seats removed to make room for equipment, or make arrangements to rent a trailer.

For more on choosing the right van for your tour, see Why Touring Bands Rent Vans and How to Reduce Tour Transportation Costs.
Most bands easily fit their equipment into our vans, but if you need more room you can look into towing a trailer. Many of our vans are equipped with trailer hitches, which you can use for a small additional fee.
Yes! If you book a van with a trailer hitch, we allow towing for a small additional charge (to cover increased wear and tear on brakes and tires).
Many of our vans are equipped with trailer hitches. See our vehicle guide to see which specific models have trailer hitches.
We do not supply rear brake controls, we only rent the tow hitch receiver.
We do not rent trailers, we only rent the tow hitch receiver.
Fuel economy varies with load, speed, and conditions. As a general guide, diesel Sprinters often achieve low-20s mpg on highways; gas Transits are commonly in the mid-teens. Drive within the speed limit and keep tires properly inflated for best results.
Drive the speed limit. There's a substantial fuel difference between 65 and 80 mph.
Optimize routing. Cluster shows/meetings to reduce miles and stress.
Take care of the van. We reimburse required oil changes during your rental (keep receipts). Check tire pressure regularly. If you're unsure how, we'll show you at pickup.

For a deep dive, read our guide: How to Reduce Band Tour Transportation Costs. We also have vehicle-specific care tips for Sprinters and Transits.
Yes, between Bandago locations. Fees vary with fleet balance. For off-site one-ways, delivery/pickup fees may apply. Call 866-868-7826 to discuss current options.
Yes, we deliver anywhere in the U.S. (subject to staff/vehicle availability). Fees are typically all-inclusive (driver pay, fuel, hotel, return airfare, etc.). Call 866-868-7826 for a quote.
Absolutely. Families, churches, film productions, sports teams, companies, and more. Our mission is comfortable group ground travel for everyone.
For bookings not prepaid in advance: we charge a $100 cancellation fee if the reservation is not canceled within 24 hours of booking.
For prepaid rentals: $200 cancellation fee if not canceled within 24 hours of booking.
Rentals including a one-way or a delivery: 30% deposit upfront; refundable with at least two weeks’ notice prior to pickup.
Bandago includes 250 miles for every day of rental (e.g., a 10-day rental includes 2,500 miles). Additional miles are charged per mile (most vans at $0.35/mile; some may vary).
The fastest way is to book online at bandago.com/quote. If you prefer to talk through your trip (cities/dates/miles), call 866-868-7826 and we’ll build an estimate and complete your booking.
We provide 24/7 nationwide assistance and prioritize getting you moving quickly.
Late-model vehicles (typically two years old or less). Minor cosmetic wear is possible given vehicle size and use, but all vans are regularly inspected by ASE-certified mechanics and rented clean and in excellent running condition.
Many configurations include on-board audiovisual entertainment, including TVs and video game systems. Availability varies by model—see vehicle details. For more ideas on staying entertained on the road, check out our guide: Ways to Entertain Yourself on a Van Tour.
We do not provide movies. You’re welcome to bring your own media or stream from your devices where supported.
Yes. We require 72 hours’ notice so we can stage the equipment. See our hand controls policy for details.
No, all of our vans are rear-wheel drive.
Yes. Excessive shedding or soiling may incur an additional cleaning fee.